What is the Visa Dispute Monitoring Program?

The Visa Dispute Monitoring Program is a program designed to help Visa cardholders resolve disputes with merchants. The program is available to all Visa cardholders, and there is no cost to participate.

The program works by allowing cardholders to file a dispute with Visa if they have been unable to resolve the issue directly with the merchant. Once the dispute is filed, Visa will work with the merchant to try to resolve the issue. If the dispute is not resolved, Visa will provide the cardholder with a refund for the amount in dispute.

There are a few things to keep in mind when using the Visa Dispute Monitoring Program:

• The program is only available for disputes relating to purchases made with a Visa card.
• The program is not available for disputes relating to charges that were not authorized by the cardholder.
• The program is not available for disputes relating to services or products that were not received.
• The program is not available for disputes that have already been resolved through the credit bureau or the court system.

If you are having difficulty resolving a dispute with a merchant, the Visa Dispute Monitoring Program can be a great resource.

What are the Fines applicable on merchants under VDMP?

There is no specific fine applicable to merchants under the Visa Dispute Monitoring Program. However, Visa reserves the right to take whatever actions it deems necessary to ensure that disputes are resolved in a timely and appropriate manner. This could include fines or other penalties against the merchant.

What is the process for filing a complaint with the VDMP?

If you have been unable to resolve a dispute with a merchant, you can file a complaint with Visa by completing the Visa Dispute Monitoring Program Form. You can find the form on the Visa website or by contacting Visa directly.

What is the time frame for resolving disputes under the VDMP?

There is no specific time frame for resolving disputes under the Visa Dispute Monitoring Program. However, Visa will work to resolve the issue as quickly as possible. In some cases, the dispute may need to be referred to the merchant’s bank for resolution.

What happens after I file a complaint?

Once you have filed a complaint, Visa will work with the merchant to try to resolve the dispute. If the dispute is not resolved, Visa will provide you with a refund for the amount in dispute. You will also have the option to close your account and receive a full refund of any unused funds.